Yet more speed camera misery in our house. 50 in a 40 at 12.30pm on a deserted stretch of well-lit road near Guildford. But hurrah! A form arrives saying that as a means to rachet up middle-class motoring taxation a notch further, my good lady wife can opt to go to on speed awareness course and thus get off of the points. We fill out the form — name, address, driving licence number and so on (every single field on the form was something that they already knew) — and send it back.
A couple of weeks later, we get another letter, saying that they have not yet heard from us and that if they don’t hear from us then my good lady wife will be fined and “pointed”. So I set about filling in the same form yet again. Why can’t I do this online? The missive from the “Safety Camera Partnership” has a unique reference number, after all. There’s no phone number on either the form or the covering letter, so they clearly don’t want us to phone up, but there is a URL at the bottom of the letter so, hurrah, I assume I can deal with the issue online.
But, of course, there is nothing remotely transactional about the site. You can’t fill out the form online (and I’ll bet a pound to a penny that on the twentieth anniversary of the founding of Netscape on 4th April 2014, you still won’t be able to) although you can, in a nod to the 21st century, download the forms to fill out. Digital Britain at its finest: a pretty web site that cost zillions to build and but unable to execute any useful work at all. Isn’t this the sort of thing our Digital Champion is supposed to be doing when she’s finished teaching a fifth of the population to read so that they can use websites?
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